Last update:<\/strong> May 4, 2026<\/p>\n In this section you will find answers to the most common questions about our memorabilia, certificates of authenticity, shipping, returns and purchase process. If your question does not appear here, please contact us at hola@idolos.mx<\/a> or via WhatsApp at +52 55 6542 3455<\/a>. <\/p>\n All signatures marketed in Idolos.mx come from exclusive sessions<\/strong> with each of the athletes and entertainment figures, hired directly by us or by our allied suppliers of international prestige. Each session is documented with video and photography, which allows us to trace the origin of each signature. <\/p>\n No. Idolos.mx does not buy signed memorabilia from individuals<\/strong>. This policy allows us to maintain the traceability of each piece and eliminate the risk of forgery. All of our suppliers are highly prestigious companies in the international memorabilia industry, with audited chains of custody. <\/p>\n Each piece includes a Certificate of Authenticity<\/strong> issued by one of the world’s recognized authorities:<\/p>\n Each third-party vendor certificate has a unique number that can be verified online from the vendor’s official website. For example, PSA certificates can be verified at psacard.com\/cert.<\/a> <\/p>\n Idolos.mx does not have a physical store open to the public. However, we do offer: <\/p>\n We back you up with a double guarantee<\/strong>:<\/p>\n If after independent verification there is still reasonable doubt about the authenticity, please write to hola@idolos.mx<\/a> and we will proceed to joint expertise. Idolos will reimburse 100% of the amount paid if any defect of origin is proven. <\/p>\n You can buy as a guest, but we recommend creating an account for:<\/p>\n Yes, as long as the order has not left the warehouse<\/strong>. Write to hola@idolos.mx<\/a> with your order number. Once the package is in transit, you will have to wait to receive it and proceed with the return procedure. <\/p>\n Yes, the purchase is made via HTTPS with TLS 1.2 or higher encryption. Card data is never stored in our servers: it is processed directly in Openpay (BBVA)<\/strong>, with PCI-DSS Level 1 certification. For more information please see our Privacy Notice<\/a>. <\/p>\n For complete details please refer to the Terms of Payment<\/a>.<\/p>\n Yes, to issue electronic invoices (CFDI 4.0), send to hola@idolos.mx<\/a> within the same calendar month of purchase: <\/p>\n Once the calendar month has passed, the SAT does not allow the issuance of the transaction receipt for the closed period.<\/p>\n Yes, all prices shown on idolos.mx are in Mexican pesos (MXN) and include VAT<\/strong>, unless otherwise indicated on the product page. <\/p>\n Yes, we ship to all 32 states. The specific package and estimated time are calculated at checkout based on the destination zip code. See details in the Shipping Policy<\/a>. <\/p>\n
\nAuthenticity and certificates<\/h2>\n
1.1. How do I get product signatures?<\/h3>\n
1.2. Do you buy memorabilia from individuals?<\/h3>\n
1.3. How do you verify that the signature on each product is original?<\/h3>\n
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1.4. Can I see a part in person before I buy it?<\/h3>\n
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1.5. What if I doubt the authenticity of a part after I receive it?<\/h3>\n
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2. Order and purchase process<\/h2>\n
2.1. Do I need to create an account to purchase?<\/h3>\n
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2.2. Can I modify or cancel an order after it has been confirmed?<\/h3>\n
2.3. Do you keep my data safe during the purchase?<\/h3>\n
3. Payment and invoicing<\/h2>\n
3.1. What payment methods do you accept?<\/h3>\n
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3.2. Can you bill me?<\/h3>\n
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3.3. Does the price include VAT?<\/h3>\n
4. Shipping<\/h2>\n
4.1. Do you ship throughout the Republic?<\/h3>\n
4.2. How long does it take for my order to arrive?<\/h3>\n