Shipping Policy
Last update: May 4, 2026 – Effective: as of publication.
At Idolos.mx we know that every piece you purchase is an emotional and economic investment. That’s why we take care of the shipment as we take care of the product: professional packaging, audited parcels, real time tracking and insurance against loss in high value shipments.
This Policy forms an integral part of our Terms and Conditions and is supplemented by the Return Policy.
Vendor identification
- Corporate name: Grupo Idoli, S.A. de C.V. (commercially operating as “Club de Ídolos” / “Idolos.mx”, hereinafter“ÍDOLOS“).
- RFC: GID220324ER0
- Fiscal and warehouse address: Durango 245 int 203A, Col. Roma Norte, Cuauhtémoc, C.P. 06700, Mexico City.
- Attention logistics: [email protected] – WhatsApp +52 55 6542 3455.
2. Geographic Coverage
2.1. Domestic shipments (Mexico)
We ship to all 32 Mexican states. The specific package coverage is calculated at checkout based on the destination zip code.
2.2. International shipments
Shipments outside of Mexico are handled on a case-by-case basis for declared value and customs clearance. If you need an international shipment, please write us at [email protected] with your destination zip code and the products of interest. ÍDOLOS will send you a quote with estimated time, shipping cost, insurance and estimated customs breakdown.
The customer is responsible for the payment of taxes, duties and customs duties in the country of destination.
Processing and delivery times
The following deadlines are counted from the confirmation of payment and are estimates:
| Stage | Time |
|---|---|
| Warehouse order processing | 1 to 2 working days |
| Express shipping CDMX and Metropolitan Area | 1 to 2 additional business days |
| Shipping to state capitals | 2 to 4 additional business days |
| Shipping to locations outside the municipal capital | 3 to 7 additional business days |
| Products on request / private firms | according to session schedule, communicated on a case-by-case basis |
Times may vary due to causes not attributable to ÍDOLOS, such as transportation strikes, adverse weather conditions, sanitary contingencies, national holidays, or customs delays in international shipments.
3.1. Working days
For purposes of this Policy, “business days” means Monday through Friday, excluding Saturdays, Sundays and official holidays in Mexico.
4. Shipping costs
The shipping cost is automatically calculated at checkout based on the volumetric weight, package dimensions and destination zip code. Before confirming the purchase the customer will see the total cost broken down: product + applicable VAT + shipping.
4.1. Free shipping
Periodically ÍDOLOS offers free shipping through:
- Purchases over a minimum amount (defined seasonally on the home page and in the promotional banner).
- Promotional coupons applicable at checkout.
- Seasonal campaigns (Buen Fin, Hot Sale, Cyber Monday) according to the conditions of each campaign.
5. Packaging and safety
Each piece is individually packaged according to the following protocol:
- Protective inner packaging: acid-free paper, triple bubble wrap, rigid corners.
- Outer box reinforced with double wall corrugated cardboard.
- Security sealing with tamper-evident tape and fragility label.
- Documentation included in the package:
- Physical Certificate of Authenticity (PSA, JSA, Beckett or Idols).
- Receipt of purchase/referral note.
- Care and conservation card.
- When applicable: QR card for digital verification of the certificate.
- Photo and video of packaging: each order is documented with photo and video of the product before sealing, archived for 90 days for incident resolution.
6. Packages and services
ÍDOLOS works with national parcel services. Depending on the destination and weight, we use the services of:
- DHL Express and DHL eCommerce
- FedEx
- Estafeta
- Redpack
- Local couriers for CDMX and Metropolitan Area in express shipments
The tracking number is sent to the customer’s e-mail address as soon as the order leaves the warehouse. It allows to consult the progress directly on the parcel’s site.
7. Shipping insurance
Shipments with declared value over $10,000.00 MXN include insurance against total loss or damage during transit, at no additional cost to the customer. For pieces of lesser value, the customer may request additional insurance at checkout by writing to [email protected].
8. Receipt of the package: check before signing
We strongly recommend:
- Check the condition of the packaging before signing the waybill. If the box shows visible damage, severe bumps, wetness or broken seals, reject the shipment with the courier or sign with the note “Received under protest – damaged packaging”.
- Record the unboxing in continuous video from the moment you break the seal until the product is fully exposed. This facilitates any claims.
- Verify the contents: product, certificate, cards and accessories.
- If you detect any irregularities, report them within 48 hours to [email protected] with photographs and, if available, video of the unboxing.
9. Delivery address: customer’s responsibility
Customer is responsible for providing a complete, correct and current address at the time of checkout, including:
- Street, exterior and interior number.
- Colony, municipality or municipality.
- City and state.
- Correct zip code.
- Useful visual references for the delivery person.
- Contact telephone number available at the time of delivery.
If the courier company fails to deliver the package due to:
- Incorrect or incomplete address.
- Customer’s absence and reattempts exhausted.
- Refusal of the customer to receive the product without justified cause.
- Inability to contact the customer by telephone.
the package will be returned to the ÍDOLOS warehouse. In these cases:
- If the customer requests a reshipment, he/she must cover the cost of the new shipment.
- If the customer cancels the order, ÍDOLOS will refund the amount of the product, deducting the original shipping cost and the return shipping cost charged by the courier.
10. Orders to Lockers, Oxxo or branch offices
Due to the high sensitivity of the merchandise and the security requirements for high value parts, ÍDOLOS does not ship to:
- Automatic lockers.
- Branches for in-store pick-up (unless expressly requested in writing and signed waiver of liability).
- Oxxo, Walmart or other third party withdrawal points.
- Post Office Boxes (P.O. Box).
Shipments require home delivery with signature of the recipient or an authorized adult at the same address.
11. Urgent orders
If you need an urgent order (birthday, gift for a specific date, event), contact us before confirming the purchase at [email protected] or WhatsApp +52 55 6542 3455. We will coordinate an express delivery with the fastest parcel service available for your destination, with a personalized quote.
12. Undelivered or lost orders
If more than 15 business days have passed since the estimated delivery date and you have not received your order, please contact us. We will initiate a formal investigation with the courier. In case of confirmed loss, we will offer you:
- Product replenishment, subject to stock availability.
- Full refund of the product and shipping, according to the Return Policy procedure.
- Exchange for another product of equal value.
13. Risk of loss
The risk of loss of the product is transferred to the customer at the moment the package is delivered by the courier to the indicated address. Idolos retains responsibility while the package is in transit; when insurance applies, it also covers during the period of failed delivery and return to the warehouse.
14. Modifications to the Policy
ÍDOLOS reserves the right to modify this Policy. Substantial changes will be published at least 15 calendar days prior to their entry into force.
15. Contact
- E-mail: [email protected]
- WhatsApp: +52 55 6542 3455
- Office hours: Monday to Friday 10:00 – 18:00 hrs (CDMX).
This Policy is complemented by Idolos.mx’s Terms and Conditions, Return Policy, Payment Terms and Privacy Notice.